Pacific Retina Care (SM) Has The Most Amazing Patients
It has been a challenging few months for all of us. We at Pacific Retina CareSM have been open for you this entire time for urgencies and emergencies. To protect you and our staff, we have set many new rules- mandatory face masks, social distancing, curbside waiting, the series of questions upon entry, measuring your temperature upon entry, eye protection for our staff, deep disinfecting on a regular basis, UVC disinfection and the list goes on. Yet through this all our patients have been so respectful and patient. I have heard stories of ugliness and downright refusal to wear face masks. Not here. We are grateful!
Grateful- that brings me to my story. As you know, we have amazing patients. One recently booked an appointment and our front staff noticed that he/she was turning 97 right around the scheduled appointment. I decided we had to do something. So I grabbed a Pacific Retina CareSM note card and had our staff sign it. Rashaun has beautiful penmanship and an impressive collection of pens, so she wrote the birthday greeting. I decided to add a few Pacific Retina CareSM reusable bags and a cosmetic bag (which we use for surgical eye drops and was very useful for airplane travel) and added a Pacific Retina CareSM bow. We were so excited in anticipation for the day. And then the appointment was cancelled. What to do? Mail it. So I did.
Just about the next day a card was hand-delivered to the office. The daughter of our patient wrote the most lovely card of appreciation for our small gesture. She included stickers and all of our names AND cash to use toward us. Wow!!! I immediately felt I must return the money. And then decided that I would buy treats. What is the most special treat? My surfing friend Jim suggested our favorite after-surfing treat- Kam Bakery ube malasadas and cinnamon rolls. And so I drove there before work and bought all of that yummy goodness. I actually had money left over. So I bought our staffs new favorite snacks. And of course I made them group photo. The poor kids know that they must entertain Tammy.
Have a wonderful and safe weekend! Hawaii is slowly opening back up. But that doesn’t mean we are out of the woods. Stay diligent and protected. Wear your face mask, wash your hands often and be grateful. Aloha!